Failed Searches and reduced Flight Inventory
Resolved·Partial outage

The recent issue with our flights provider, which caused errors in flight searches, has now been resolved. The service has remained stable since the last period of disruption and, following a period of monitoring, the issue has been confirmed as resolved.

Thu, Aug 28, 2025, 03:43 PM
(2 months ago)
·
Affected components
🛫 Flights
Updates

Resolved

The recent issue with our flights provider, which caused errors in flight searches, has now been resolved. The service has remained stable since the last period of disruption and, following a period of monitoring, the issue has been confirmed as resolved.

Thu, Aug 28, 2025, 03:43 PM

Monitoring

The service has remained stable since the last period of disruption yesterday evening and is operating normally. We will continue to monitor closely throughout today to ensure the issue has been fully resolved.

Thu, Aug 28, 2025, 07:55 AM(7 hours earlier)

Monitoring

On Wednesday 27th August at 20:50 CEST, our flights provider experienced a temporary recurrence of errors affecting flight searches and inventory. The service was fully restored by 22:38 CEST and is now operating normally. We will continue to monitor closely to ensure stability.

Wed, Aug 27, 2025, 09:06 PM(10 hours earlier)

Monitoring

Our flights provider has carried out remediation actions and the service now appears to have recovered. We will continue to monitor closely to ensure stability, but flight searches and inventory should now be fully available again.

Wed, Aug 27, 2025, 04:13 PM(4 hours earlier)

Identified

Our flights provider is continuing to experience issues that may lead to failed searches and a reduced selection of flight options. They are actively working on a resolution, but no estimated time for recovery is currently available.

Wed, Aug 27, 2025, 01:29 PM(2 hours earlier)

Identified

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider experienced issues causing failed searches and reduced flight inventory. The service was confirmed as fully resolved at 04:00 CEST on Wednesday 27th August. However, as of around 09:00 CEST on Wednesday 27th August, the issue has reappeared and is once again affecting flight searches. This has been escalated to our flights provider again to investigate the cause.

Wed, Aug 27, 2025, 07:39 AM(5 hours earlier)

Resolved

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider experienced issues causing failed searches and reduced flight inventory. As of 04:00 CEST on Wednesday 27th August, the issue was completely resolved and the service is operating normally.

Wed, Aug 27, 2025, 06:51 AM(48 minutes earlier)

Monitoring

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider has been experiencing issues causing failed searches and reduced flight inventory. The service now appears to have recovered to normal operation, but we will continue monitoring through until the morning to ensure the issue has been fully resolved.

Tue, Aug 26, 2025, 10:35 PM(8 hours earlier)

Identified

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider has been experiencing issues causing failed searches and reduced flight inventory. The provider is continuing to carry out remediation actions, and the service is slowly recovering.

Tue, Aug 26, 2025, 09:29 PM(1 hour earlier)

Identified

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider has been experiencing issues causing failed searches and reduced flight inventory. The provider has classified this as a priority 1 issue and advises that recovery of the service is in progress.

Tue, Aug 26, 2025, 04:51 PM(4 hours earlier)

Investigating

Since approximately 15:34 CEST on Tuesday 26th August, our flights provider has been experiencing issues causing failed searches and reduced flight inventory. The provider has classified this as a priority 1 issue and investigation is actively in progress.

Tue, Aug 26, 2025, 03:49 PM(1 hour earlier)